PointForge
Support

Last updated: 2026-11-09

Getting started

Choose one of three synthetic teaching sequences, set a positive box size that is a whole tick-size multiple, and press Build Next. X represents rising levels and O falling levels. Open Box source & data table to inspect formation inputs without relying on color or precise tapping.

Understanding results

The chart uses fixed boxes, closes only and independent columns. A close that fails both extension and reversal thresholds legitimately changes nothing. The first price sets an undrawn anchor. Compare uses a shared input cutoff, while column counts may differ. Structure labels are teaching definitions and never buy or sell recommendations.

Import troubleshooting

CSV must be UTF-8 with timestamp,open,high,low,close and optional volume. Use consistently date-only or timezone-qualified ISO8601 timestamps in strictly increasing order. Prices must be positive tick-size multiples with low ≤ open/close ≤ high. Missing volume means unknown, not zero. Limits are 10 MB / 10,000 rows. The import preview shows the first five rows before confirmation; invalid files are not partially imported.

Keeping and restoring work

Save a named chart in the chart library. Drafts are also stored locally as you work. Preferences provides backup export and restore for PointForge version-2 documents, with a 50 MB limit. Restore adds independent documents. Back up before clearing data or uninstalling; there is no cloud account recovery. Do not send sensitive files in a support request.

Offline and accessibility

Core content and calculations are bundled and work offline. Public legal pages require an internet connection; use Retry or Read offline copy when unavailable. Display settings offer system/light/dark themes and alternate X/O accent colors. Chart zoom buttons and a complete box table supplement gestures. Dynamic Type and the system share sheet are supported.

Reporting a problem

Record the app version, iPhone/iOS version, the input cutoff, box size, reversal count and the exact error message. If reproducible with a bundled example, name that example. Redact personal information before sharing any screenshots or exported data. Technical support cannot give investment advice.

Contact status

Operator default: PointForge. App version: 1.0.0 (1). Configured contact: pointforge@support.com. This is an unverified placeholder, not a confirmed monitored support address. A real support channel must be supplied before public store release. No response time is promised.